REI (Recreational Equipment), is an American retailer and the outdoor recreation services corporation.Mainly provides consumer-oriented goods like clothing and family camping gear, sporting products and travel equipment. Along with these products, it also offers services like outdoor-oriented vacations and courses.
REI has over 154 retail stores in 36 states.Lloyd and Mary Anderson are the founder of REI and is first founded in 1938, in Seattle, Washington. It has over 11,000 employees and most of them are part-time workers.This company has its member-owned headquarters in Kent, Washington, until 2020, and then it will move to Bellevue, Washington.
REI’s stotes are widely spread in Minnesota; Washington, DC; New York; Cascade, Seattle, Washington, Bloomington: and Denver, Colorado. And the distribution centers are in Bedford, Pennsylvania; Sumner, Washington; and Goodyear, Arizona.
According to Fortune, REI has been on the list of top 100 Companies to Work in the US since 1998. And this earned a place in the Fortune “Hall of Fame”. Check REI Return Policy from the below-given procedure.
REI’s Return Policy, Exchange Policies – Cancellations & Refunds
REI has two main return policies. You can find those policies mentioned below.
General Return and Exchange Policy:
REI Guarantees the 100% customer satisfaction. You can return the purchase in case of dissatisfaction or else you can request for the replacement, within the year from your purchase date. Yet there is some exception for the outdoor electronics.REI accepts the returns of these products within 90 days from the date of purchase.
Below are the some of the Outdoor electronics:
GPS-enabled devices, activity monitors, bike trainers, cameras and emergency-communication devices.
REI doesn’t guarantee the refund or replacement of the damaged product (in case the damage is due to the improper handling of the product by the customer). And if the purchased item has a manufacturing defect in it, you can return that product at any time.
Garage Sale Merchandise Policy of REI:
REI conducts the events called Garage Sales, where we can sell the merchandise “as is”. And all the sales are final for the items purchased in the REI Garage Sales at our retail locations.
If the customer wants to return the Garage Sale merchandise for the refund or exchange, REI will not accept the return and It will send it back to the customer.
Limited Warranty on certain products:
The customer can return the purchased item at any time if the purchase contains a manufacturing defect in its parts or workmanship. If it is the used product you have to clean it before the return, if not REI has the right not to accept the product.
REI has most of the products with a warranty that is separate from the manufacturer.And, if the manufacturer’s warranty doesn’t meet for any product, you can simply initiate the return on the specific product
Limited warranty offers specific legal rights, and the customer may have many other rights that vary from state to state.
For more information on Best Buy Return Policy: Check Help Section
REI Members Get More:
Even you can become the member of REI. For this, you just need to pay the one time $20 fee.And you can enjoy the lifetime of benefits. If you are the member of REI you may get 10% back on certain eligible purchases.
And the eligible products exclude gift cards, REI adventure trips, Garage items of REI, REI services and the discounted items.